Frequently asked questions to help you buy a voucher, a gift box or an item - LOIRE VALLEY LODGES
Acceptons-nous les animaux ?
Les animaux de compagnie sont acceptés au Loire Valley Lodges, sous réserve d'un supplément de 40 euros par animal et par nuit. Ils sont admis dans l'établissement et au restaurant Ardent, à condition d'être tenus en laisse et sous votre responsabilité. Loire Valley Lodges.
Quels sont les modes de retrait de mon bon cadeau ?
Vous pouvez retirer votre bon cadeau par e-mail, courrier ou directement sur place aux Loire Valley Lodges. Par e-mail, vous le recevrez en version numérique PDF. Par courrier, l'envoi se fait à la date de votre choix, avec un délai de réception minimum de 48h après confirmation d'expédition. Le retrait sur place est possible à la date de votre choix, idéalement entre midi et 14h ou entre 18h et 20h, en dehors des heures d'arrivée et de départ des clients.
Combien de temps est valable mon bon cadeau ?
Votre bon cadeau pour LOIRE VALLEY LODGES est valable un an à partir de sa date d'achat. Vous pouvez l'utiliser selon les disponibilités de nos lodges, de nos partenaires pour les expériences bien-être et sensorielles, ainsi que du restaurant Ardent. Une notification de rappel vous sera envoyée un mois avant son expiration.
Puis-je obtenir une facture ?
Nous ne pouvons pas fournir de facture pour un coffret cadeau, celui-ci étant considéré comme un moyen de paiement. Pour obtenir une facture au nom de votre société, il est nécessaire d'effectuer l'achat en son nom. Le justificatif de paiement obtenu lors de l'achat est valable pour votre comptabilité. Loire Valley Lodges.
Puis-je obtenir une facture ?
Vous pouvez obtenir une facture en contactant notre service de réservation à l'adresse [email protected] ou par téléphone au +33(0)2.47.38.85.88. LOIRE VALLEY LODGES.
Comment réserver mon bon cadeau ?
Pour réserver votre bon cadeau, contactez la réception des LOIRE VALLEY LODGES par téléphone au +33(0)2.47.38.85.88 ou par email à [email protected].
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, with a gift envelope version sent to your home. This way, you can quickly offer a unique experience to your loved ones at LOIRE VALLEY LODGES.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. Our gift boxes are available online for an exceptional experience in the heart of nature, with various options to suit all tastes. At LOIRE VALLEY LODGES, we offer you the possibility to choose and customize your gift box according to your preferences.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift voucher delivered directly to the recipient without indicating the amount. Simply check the 'Hide the amount' option when placing your order at LOIRE VALLEY LODGES.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. The box is valid for 2 years, thus offering great flexibility for the lucky recipient. Take advantage of this opportunity to offer a unique experience at our establishment, LOIRE VALLEY LODGES.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and those of your loved ones, for a unique experience at LOIRE VALLEY LODGES.
How do I create a group fund and invite people?
To create a kitty and invite people to contribute to a Loire Valley Lodges gift box, select the dedicated option during your online purchase. You can then share the kitty by email or via a personalized link, allowing your loved ones to participate in offering a unique moment in the forest.
How can I choose the amount for a gift card?
To choose the amount of a gift voucher at LOIRE VALLEY LODGES, you can select from the available options according to your budget, such as the Deep Love box for €635 or the My Private Spa box for €860.
How can I log in to my account?
To access your account on our website, use the email address and password you created during registration. If you have forgotten your password, click on the 'Forgot Password' option to reset it. This will allow you to manage your gift boxes and fully enjoy the experience offered by LOIRE VALLEY LODGES.
How can I empty my cart?
To empty your cart at LOIRE VALLEY LODGES, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to different people at LOIRE VALLEY LODGES.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our LOIRE VALLEY LODGES website.
How do I purchase or give a gift box?
To offer a Loire Valley Lodges gift box, select your box from our unique experiences, add it to the cart, and customize it with a message. You will immediately receive a digital box and a gift envelope version at your home, valid for 2 years for flexible booking at Loire Valley Lodges.
Can we give a gift certificate and let the recipient choose the experience?
With a gift voucher, the recipient can choose from our different experiences, such as a night in a lodge, a massage in nature, or a gourmet dinner, depending on their preferences. Our gift boxes are valid for two years and offer great freedom of choice for a unique moment in nature. Take advantage of this opportunity to offer an unforgettable experience at our establishment, Loire Valley Lodges.
Can I modify or cancel my order?
Changes or cancellations to your gift box order depend on the purchase conditions. The boxes are valid for 2 years and offer the freedom to choose the ideal time to escape to our establishment, LOIRE VALLEY LODGES.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours to help you make the most of your experience at Loire Valley Lodges.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your gift box at LOIRE VALLEY LODGES.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on the LOIRE VALLEY LODGES website. Log in with the credentials received at the time of purchase to access all the necessary information.
Is there an online chat available for questions about gift boxes?
You can ask your questions about the gift boxes via our online chat available on the LOIRE VALLEY LODGES website.
Is there a dedicated customer service for gift boxes?
LOIRE VALLEY LODGES offers a dedicated customer service to answer all your questions about your gift box.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about LOIRE VALLEY LODGES gift boxes. You will find useful information about their use, validity, and much more. These boxes are valid for two years and offer a unique experience in the heart of nature, with treehouse lodges, private spas, and gastronomic experiences.
Is spa access included in my gift box?
Access to the spa depends on the type of gift box you have received. Some boxes include massages in the middle of nature, a private sauna, or personalized treatments, while others offer experiences more focused on discovering nature or gastronomy. Check the details of your box to know the services included in your stay at LOIRE VALLEY LODGES.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other customers, according to the conditions of your box and the availability of our establishment LOIRE VALLEY LODGES.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying information booklet. You will find unique experiences such as massages in the heart of nature, forest baths, or gourmet dinners, designed to awaken the senses and soothe the mind at our establishment LOIRE VALLEY LODGES.
Is parking included in my gift box?
Parking is not included in the gift boxes. The treehouse lodges at Loire Valley Lodges offer a unique experience in the heart of nature, but it is advisable to check the establishment's conditions for any specific questions regarding parking.
Is breakfast included in my gift box?
Breakfast is not systematically included in the gift boxes. The services included vary according to the chosen box. Make the most of your experience at LOIRE VALLEY LODGES.
Is special attention given to the recipient of a gift box?
Loire Valley Lodges pays special attention to gift box recipients, offering unique and personalized experiences to reconnect with nature and the senses. Each box includes privileged moments such as massages in the heart of nature, forest baths, or gastronomic dinners, for an enchanted break in the heart of nature at Loire Valley Lodges.
Is a welcome drink included in my gift box?
The LOIRE VALLEY LODGES gift boxes include a welcome experience with a glass of champagne on the terrace, allowing you to fully enjoy the natural and preserved environment.
Should we bring towels to the Spa?
Towels are provided by the establishment during your lodge stay. This way, you can fully enjoy your spa experience without worrying about these details. Enjoy your relaxation moment at LOIRE VALLEY LODGES.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple LOIRE VALLEY LODGES gift boxes for your employees and customize them according to your wishes. Our gift boxes are designed to adapt to all situations, whether it's for a stay, a wellness or gastronomic experience. Take advantage of this opportunity to offer an enchanted break in the heart of nature with LOIRE VALLEY LODGES.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital or paper format. The boxes are valid for two years and offer a unique experience in the heart of nature, with treehouses and wellness and gastronomic services. At LOIRE VALLEY LODGES, we offer gift boxes for one night, two nights, or with a free amount.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the ordered volume at LOIRE VALLEY LODGES.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options. Gift boxes tailored to offer a unique experience in the heart of nature, valid for 2 years for maximum flexibility. LOIRE VALLEY LODGES.
How do I correct an incorrect email address for a gift box?
You can update the email address associated with your gift box by providing us with your order number and the new details. This update is possible according to the terms of your purchase at LOIRE VALLEY LODGES.
How can I leave a review for my gift box?
You can share your experience by leaving a review in your customer account. Your feedback helps us improve our services and bring the magic of Loire Valley Lodges to life.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions on our website or the specific information for each experience offered by LOIRE VALLEY LODGES.
Is there a dress code for the gift box?
The dress code for your stay at LOIRE VALLEY LODGES is smart casual. Enjoy your experience in the heart of nature within an intimate and contemporary setting, without any specific dress requirements. Let comfort and the harmony of the LOIRE VALLEY LODGES surroundings guide you.
From what age can I get a treatment?
The treatments offered by LOIRE VALLEY LODGES are available starting from 18 years old, to ensure an optimal relaxation and well-being experience in a preserved natural setting.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. The boxes are valid for two years, thus offering the freedom to choose the ideal time to escape to our establishment, Loire Valley Lodges.
How can one access the hotel from the airport?
Access to Loire Valley Lodges from the airport can be by car or public transportation. Located less than 2 hours from Paris, the establishment is easily accessible by highway or train. Loire Valley Lodges offers unique accommodations in the heart of nature, in Esvres-sur-Indre.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the infrastructure of the treehouse lodges at our establishment, LOIRE VALLEY LODGES.
Are pets allowed in the establishment?
Pets are allowed at our establishment LOIRE VALLEY LODGES, subject to specific conditions to be checked at the time of booking.
Where can I find the menus?
The menus are available on the detailed sheet of each box or directly on the partner establishment's website. Conditions may vary depending on the establishment, but you can discover gastronomic experiences where each dish tells the story of the richness of the local produce and the seasons, at our establishment Loire Valley Lodges.
What are the hours of operation?
The schedule for your stay at LOIRE VALLEY LODGES depends on the services you choose. You will enjoy a unique experience in the heart of nature, with treehouses offering a private jacuzzi, massages, and wellness, as well as gastronomic experiences.
Is there parking available near the establishment?
The availability of parking near the Loire Valley Lodges establishment can vary depending on the lodges chosen. Specific information is available at the time of booking, for a stay in the heart of nature at LOIRE VALLEY LODGES.
What are the delivery methods for gift boxes/vouchers?
LOIRE VALLEY LODGES gift boxes are delivered immediately by email in digital format, and a gift pack version can be sent to your home.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. You will receive a digital version immediately and a gift package at your home. The boxes are valid for 2 years for a unique experience in nature at LOIRE VALLEY LODGES.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for unique experiences at the heart of the deep nature of our Loire Valley Lodges establishment.
Is the gift box available in physical format?
Yes, LOIRE VALLEY LODGES gift boxes are available in physical format. You can also choose a digital version for immediate delivery, or opt for a gift pouch sent to your home.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation. You can choose between immediate digital delivery or a gift pouch version at your home for an even more personalized surprise. LOIRE VALLEY LODGES.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box for LOIRE VALLEY LODGES. It is sent by email immediately after purchase, allowing for instant delivery to the recipient.
Can the gift box be sent directly to the recipient?
You can choose to have the gift box sent directly to the recipient when placing your order. The gift box is sent immediately in digital format, with the option to receive a gift pouch version at home. At LOIRE VALLEY LODGES, we guarantee fast and secure delivery to make offering your gift easier.
Do you deliver gift boxes internationally?
LOIRE VALLEY LODGES gift boxes can be delivered internationally, with varying shipping costs and delivery times depending on the destination. The boxes are valid for two years and allow you to enjoy a unique experience in the heart of nature, in treehouses designed by contemporary artists.
What are the delivery times for gift boxes by mail?
The delivery times for gift boxes by post are a few business days. The boxes are sent in digital format immediately, and a gift box version is sent to your home. LOIRE VALLEY LODGES.
Is it possible to schedule a delivery date?
You can choose the sending date of your gift box during your order. The box is sent immediately in digital format, and you can receive a gift pouch version at your home for a hand delivery. Enjoy this unique experience in the forest with LOIRE VALLEY LODGES.
Is express delivery available?
Express delivery of your gift box is available according to the options offered during your order at LOIRE VALLEY LODGES.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is valid for 2 years, giving you the freedom to choose the perfect time to escape to our establishment, Loire Valley Lodges.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The box is sent immediately in digital format, and a gift pack version can be delivered to your home. At LOIRE VALLEY LODGES, we offer you the flexibility to choose the mode of reception that suits you best.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate for the digital version and within 48 hours for the gift pouch version to your home. You will thus be able to quickly offer an unforgettable experience to your loved ones at LOIRE VALLEY LODGES.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Loire Valley Lodges, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions, in our enchanting setting amidst nature.
Can my gift box be extended if not used?
Your Loire Valley Lodges gift box is valid for 2 years from its date of purchase, giving you the freedom to choose the perfect time to enjoy your experience. This period of validity is a guarantee offered by our establishment Loire Valley Lodges to ensure you have complete flexibility.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the LOIRE VALLEY LODGES establishment. Each box offers a unique experience, such as a night in a lodge with a private jacuzzi or a massage in the heart of nature, for a reconnection to the essentials in a preserved setting.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the reservation conditions and availability at the time of booking. Our gift boxes are valid for 2 years, thus offering great flexibility to choose the ideal time to escape into our treehouse lodges in the heart of nature, at LOIRE VALLEY LODGES.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Loire Valley Lodges.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings with a gift box depends on the specific conditions of your stay at LOIRE VALLEY LODGES.
Is it possible to reschedule without fees with a gift box?
Date change is possible free of charge according to the conditions of your gift box, valid for 2 years at LOIRE VALLEY LODGES.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. You can use it to book a unique experience in nature at LOIRE VALLEY LODGES.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, LOIRE VALLEY LODGES offers dedicated gift boxes, such as the Deep Love box to celebrate Love or unique experiences in the heart of nature.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes tailored for any occasion, such as birthdays or gatherings with friends, for unforgettable moments for two or more. Our unique experiences, like Deep Love or Deep Forest, are perfect for celebrating love or reconnecting with nature. Offer an enchanted interlude with Loire Valley Lodges.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries, as they are directly available for purchase on the Loire Valley Lodges establishment's website. You thus benefit from the best rate and the assurance of an authentic and secure experience.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the Loire Valley Lodges establishment, with unique experiences such as massages in the heart of nature, forest baths, and gourmet dinners. Each gift box is designed to offer an enchanted break in the heart of nature, with perched lodges and personalized care.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services included in LOIRE VALLEY LODGES gift boxes can be exchanged according to availability and the specific conditions of each experience. The lodges offer massages in the great outdoors, forest baths, and personalized treatments, allowing for some flexibility in choosing activities.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is available for the purchase of a gift box at LOIRE VALLEY LODGES.
Is online payment secure?
Online payment is fully secure on our platform, ensuring the protection of your banking data. You can thus shop with complete peace of mind to offer a LOIRE VALLEY LODGES gift box.
Is payment via group or shared payment possible?
Payment via group or shared funds is not currently available at LOIRE VALLEY LODGES. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience in the heart of nature, within the treetop lodges of LOIRE VALLEY LODGES. Each box allows you to enjoy a stay or a wellness experience at our establishment, combining contemporary art and reconnection with nature.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at LOIRE VALLEY LODGES.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive your digital gift box instantly, and a gift box envelope can be sent to your home. At LOIRE VALLEY LODGES, we guarantee secure and direct payment to the establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at LOIRE VALLEY LODGES.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Your payment for a LOIRE VALLEY LODGES gift box is processed securely by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the information regarding your purchases of gift boxes for LOIRE VALLEY LODGES there.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. Our gift boxes are valid for 2 years and offer a unique experience in the heart of nature, with treehouses and wellness services at our establishment, LOIRE VALLEY LODGES.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to your email. You can also find it in your customer account on our LOIRE VALLEY LODGES website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. Payments are secure and go directly to LOIRE VALLEY LODGES establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of LOIRE VALLEY LODGES.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure and direct to the establishment, with an advantageous rate. You immediately receive your gift box in digital format, and a gift pouch version can be sent to your home at LOIRE VALLEY LODGES.
Do you accept vacation checks?
Vacation vouchers are accepted for the purchase of gift boxes according to the conditions of the establishment LOIRE VALLEY LODGES.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the box for a unique touch at LOIRE VALLEY LODGES.
Can we add options to your gift box offers?
LOIRE VALLEY LODGES gift boxes can be customized to your liking, with various options such as massages, gourmet dinners, or bespoke experiences. Each box offers a unique experience in the heart of nature, with treehouse lodges and wellness services.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options to enhance your Loire Valley Lodges gift box. You can choose the packaging during your online order for an extra touch of luxury and personalization.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. The Deep Love boxes are specially designed to celebrate love, offering an exceptional experience for two people. At LOIRE VALLEY LODGES, every detail is thought out to create everlasting memories.
How do I request a refund for a gift box purchased online?
To request a refund for a LOIRE VALLEY LODGES gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. Your digital gift box remains accessible at any time in your customer account. Your gift box is valid for 2 years and allows you to book your stay dates as you wish at our establishment LOIRE VALLEY LODGES.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at LOIRE VALLEY LODGES.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a Loire Valley Lodges gift box for another of equal or greater value, subject to the establishment's exchange conditions. The boxes are valid for two years, providing great flexibility to choose the ideal time for a nature getaway.
Does the right of withdrawal apply to the purchase of a gift box?
LOIRE VALLEY LODGES gift boxes are neither exchangeable nor refundable, as they correspond to service provisions. Therefore, the right of withdrawal does not apply to their purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is not possible at LOIRE VALLEY LODGES.
What should I do if the received box is damaged or contains an error?
If your Loire Valley Lodges gift box is damaged or contains an error, please send us a photo of the box. We will process your request promptly according to the conditions of Loire Valley Lodges.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of sale, which you can consult on the gift box description page at LOIRE VALLEY LODGES.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before the expiration date, they unfortunately will no longer be able to enjoy it. We recommend checking the establishment's conditions to find out about possible extension options, at our establishment LOIRE VALLEY LODGES.
Is a voucher issued if the gift box is not used?
If the gift box is not used, you will be issued a credit according to the conditions specified at the time of purchase, at our establishment LOIRE VALLEY LODGES.
How can I redeem the cashback?
To use your savings, you can convert them into a gift box or a voucher. Loire Valley Lodges gift boxes are valid for 2 years and allow you to book stays, wellness or gastronomic experiences in our treehouse lodges nestled in nature. Take advantage of this opportunity to offer a unique moment at our Loire Valley Lodges establishment.
What is the processing time for a refund after I make a request?
The refund processing time for a LOIRE VALLEY LODGES gift box is usually 14 days from the date we receive the request, subject to the terms of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
LOIRE VALLEY LODGES gift boxes are neither exchangeable nor refundable. Terms of use are specified at the time of purchase and valid for a period of 2 years.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes depending on the availability at our establishment LOIRE VALLEY LODGES. We recommend checking the available dates when making your reservation to fully enjoy your experience.
Is booking with a gift box subject to availability?
The reservation of your gift box at LOIRE VALLEY LODGES depends on the availability of our treehouse lodges. To fully enjoy your nature experience, it is advisable to book as soon as possible.
I've lost my password to log into my account, what can I do?
To retrieve your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new one, so you can fully enjoy your LOIRE VALLEY LODGES gift box.
Do I need the gift box number to make a reservation with a gift box?
To book your stay with a gift box, have the number of your gift box ready. This number is required to validate your reservation at LOIRE VALLEY LODGES.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. The treehouse lodges at LOIRE VALLEY LODGES offer a unique experience in the heart of nature, with gastronomic and wellness experiences to savor in an exceptional setting.
Can I use my gift box on holidays?
LOIRE VALLEY LODGES gift boxes are usable on public holidays, subject to the establishment's availability. Enjoy a magical interlude in the heart of nature, where every moment becomes a memory, in our unique setting of LOIRE VALLEY LODGES.
Can I freely choose my dates with a gift box?
You can choose your stay dates according to the establishment's availability. Your gift box is valid for 2 years, giving you the freedom to plan your getaway at the time that suits you best at LOIRE VALLEY LODGES.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment Loire Valley Lodges. Your gift box is valid for 2 years, giving you the freedom to plan your stay according to your availability.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Loire Valley Lodges.
Can I make a reservation by email with my gift box?
Booking by email with your gift box is possible at Loire Valley Lodges. The booking conditions are available on their website.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. Loire Valley Lodges gift boxes are valid for 2 years and offer great flexibility to choose the ideal time for a nature getaway.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher. Any additional charges or options are at your expense. Your stay at LOIRE VALLEY LODGES includes a lodge with a private jacuzzi, a suspended terrace, and unique experiences such as massages in the wilderness or gourmet dinners.
Is my gift box personalized?
Your gift box is personalized and bears the name of the beneficiary indicated at the time of purchase. It is valid for two years and gives you the freedom to choose the perfect time to experience a unique adventure in the heart of nature, in our treetop lodges LOIRE VALLEY LODGES.
Can my gift box be used all at once?
Your Loire Valley Lodges gift box can be used in one go for a unique experience in the heart of nature, deep in the forest. Each box is valid for two years and offers the freedom to choose the perfect time to escape to one of our treetop lodges, combining well-being and gastronomy.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a unique experience in one of our treehouses nestled in nature, within our LOIRE VALLEY LODGES establishment.
Is my gift box valid in only one establishment?
Your gift box is valid at our establishment Loire Valley Lodges, located in the heart of the forest less than 2 hours from Paris. You will be able to enjoy a unique experience in one of our 18 treehouses, designed by contemporary artists.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your stay depends on the availability and the reservation conditions of your gift box. The lodges of LOIRE VALLEY LODGES offer unique and customizable experiences, with upgrade options depending on availability.
Can someone else use my gift box?
Your gift box is personal and reserved for your exclusive use. It can only be used by you, the designated beneficiary. Fully enjoy your unique experience at our establishment, LOIRE VALLEY LODGES.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on the services chosen. The terms are specified in your gift box. Fully enjoy your experience at LOIRE VALLEY LODGES.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon your arrival at our LOIRE VALLEY LODGES establishment.
Do you accept pets?
The presence of pets is subject to the conditions of the LOIRE VALLEY LODGES establishment. We recommend that you check directly with the hotel to find out the specific terms.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. Your gift voucher is valid for 2 years and you can choose the dates of your stay in the heart of the nature of Loire Valley Lodges.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box at LOIRE VALLEY LODGES, it is not necessary to create a customer account. You can place an order as a guest.
Is my gift card divisible? Can I use it multiple times?
Your LOIRE VALLEY LODGES gift voucher can be used in multiple occasions, subject to availability and the establishment's reservation conditions. Take advantage of this flexibility to plan your stay at your own pace.
What are the check-in and check-out times?
The check-in and check-out times are specified when booking your stay at LOIRE VALLEY LODGES.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. You can enjoy unique experiences such as massages in the middle of nature, forest baths, gourmet dinners, or stays in treehouses with a private jacuzzi, all in an enchanting setting in the heart of the forest. Discover the details of each box set to plan your unforgettable getaway at LOIRE VALLEY LODGES.
What is the difference between a gift box and a free amount voucher?
With a gift box, you choose from predefined experiences, such as an overnight stay or a meal, while an open amount voucher allows you to pay for a service up to the chosen amount. LOIRE VALLEY LODGES gift boxes are valid for two years and offer great flexibility in choosing the perfect time to get away.
Are the terms of use clearly stated?
The terms and conditions for Loire Valley Lodges gift boxes are available on our website. You can review them online before making your purchase to learn about the details and the 2-year validity of our offers. These terms are designed to provide you with an exceptional experience at our Loire Valley Lodges establishment.
How do I use a gift box during booking?
To use your Loire Valley Lodges gift box, book directly with the establishment by mentioning your unique code. Your gift box is valid for 2 years and gives you the freedom to choose the perfect time for your nature getaway.
Can the gift box be transferred to a third party?
The Loire Valley Lodges gift box can be given to a third party, simply indicate this during the order or modify the beneficiary in your account.
Can the validity of a gift box be extended or renewed?
The validity of your Loire Valley Lodges gift box is two years from the date of purchase. This duration is set to provide you with optimal flexibility in choosing your stay dates, while guaranteeing an unforgettable experience in our lodges perched in the heart of nature.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of purchase at our establishment LOIRE VALLEY LODGES.
What is the validity period of a gift box?
LOIRE VALLEY LODGES gift boxes are valid for 2 years, thus offering great flexibility to choose the ideal time for the experience.
Are children allowed?
Children are not accepted in the lodges at our LOIRE VALLEY LODGES establishment, which are designed to offer a romantic and intimate experience in nature.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The LOIRE VALLEY LODGES gift box allows you to enjoy a unique experience in the heart of nature, but it cannot be partially refunded or exchanged if not fully used. If the amount of the gift box is exceeded, an additional payment will be required according to the conditions of the LOIRE VALLEY LODGES establishment.
Is the spa access private?
Access to the spa is private with the My Private Spa package, which includes a jacuzzi, sauna, and relaxing massages in your lodge. You will thus enjoy a moment of relaxation in complete privacy within our Loire Valley Lodges establishment.
What types of gift boxes do you offer?
We offer gift boxes for stays in treehouse lodges, wellness experiences, romantic moments, and gastronomic getaways. Our options include nights in lodges with a private jacuzzi, massages in the great outdoors, and dinners with vegetarian notes. These unique experiences are available at our establishment Loire Valley Lodges.